Lietošanas noteikumi

Effective Date: January 19, 2026

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Rentmark Group SIA ("Company," "we," "our," or "us") concerning your access to and use of the Rentmark Group property management platform available at rentmarkgroup.com (the "Service").

By accessing or using our Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service.

2. Service Description

Rentmark Group provides a cloud-based property management SaaS platform that enables property managers, landlords, and housing administrators to:

• Manage multiple properties and housing units
• Track apartment/unit details and availability
• Maintain owner and tenant information
• Record and monitor utility meter readings (water, electricity, gas)
• Manage multi-tenant organizations with role-based access control
• Store and organize property-related data
• Access subscription-based billing and payment processing

3. Eligibility and Account Requirements

3.1 Eligibility

You must be at least 18 years of age to use the Service. By using the Service, you represent and warrant that you meet this age requirement and have the legal capacity to enter into these Terms.

3.2 Account Registration

• You must provide accurate, complete, and current information during registration
• Each email address may be associated with only one account
• You are responsible for maintaining the confidentiality of your account credentials
• You are responsible for all activities that occur under your account
• You must notify us immediately of any unauthorized access or security breach

3.3 Organization Accounts

Organization administrators can invite members and assign roles (admin, member, owner). You are responsible for managing access within your organization and for the actions of all users associated with your organization account.

4. Subscription and Billing

4.1 Subscription Plans

The Service is provided on a subscription basis with multiple tiers. Subscription fees, features, and limitations are described on our pricing page.

4.2 Payment Terms

• Payments are processed securely through Stripe, our third-party payment processor
• Subscriptions automatically renew at the end of each billing period
• You authorize us to charge your payment method for all fees incurred
• All fees are non-refundable except as required by law or as expressly stated in these Terms

4.3 Price Changes

We reserve the right to modify subscription prices with at least 30 days' advance notice. Price changes will take effect at your next renewal. Continued use of the Service after a price change constitutes acceptance of the new pricing.

4.4 Free Trials

We may offer free trial periods. At the end of a trial, your subscription will automatically convert to a paid plan unless you cancel before the trial expires.

4.5 Cancellation

You may cancel your subscription at any time through your account settings. Cancellation will take effect at the end of your current billing period. No refunds will be provided for partial billing periods.

5. User Responsibilities

5.1 Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:

• Violate any applicable laws, regulations, or third-party rights
• Use the Service for any illegal or fraudulent activities
• Attempt to gain unauthorized access to the Service or related systems
• Interfere with or disrupt the Service or servers
• Use the Service to transmit viruses, malware, or harmful code
• Engage in any activity that could harm, disable, or impair the Service
• Reverse engineer, decompile, or attempt to extract source code
• Resell, sublicense, or redistribute the Service without authorization
• Use the Service to spam, harass, or abuse others
• Impersonate others or misrepresent your affiliation

5.2 Data Accuracy

You are responsible for the accuracy and legality of all data you enter into the Service, including property information, owner details, tenant data, and meter readings. We are not responsible for errors or omissions in user-provided data. You confirm you have legal grounds to process all personal data entered into the Service.

5.3 Security

You are responsible for implementing appropriate security measures for your account, including maintaining strong passwords and protecting your credentials.

6. Data and Content Ownership

6.1 Your Data

You retain all ownership rights to the data you input into the Service (property data, owner information, meter readings, etc.). By using the Service, you grant us a limited license to host, store, process, and display your data solely for the purpose of providing the Service to you.

6.2 Data Export

We provide data export functionality allowing you to retrieve your data. You are responsible for maintaining your own backups.

6.3 Data Deletion

Upon account termination or cancellation, your data will be permanently deleted within 30 days, subject to legal retention requirements for billing records.

7. Intellectual Property

7.1 Service Ownership

The Service, including all software, designs, text, graphics, logos, and other content (excluding user data), is owned by Rentmark Group SIA and protected by intellectual property laws. Our trademarks and trade dress may not be used without prior written permission.

7.2 License to Use

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes.

8. Service Availability and Modifications

8.1 Service Availability

The Service is provided "as is" without guarantee of uninterrupted availability. We do not guarantee 100% uptime and are not liable for temporary unavailability due to:

• Scheduled maintenance (we will provide advance notice when possible)
• Emergency maintenance or security updates
• Third-party service outages (hosting, payment processing, etc.)
• Events beyond our reasonable control (force majeure)

8.2 Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice. We may add, remove, or alter features at our discretion.

9. Third-Party Services

The Service integrates with third-party services including:

• Stripe: Payment processing
• Google OAuth: Optional authentication
• AWS: Email delivery

Your use of these third-party services is subject to their respective terms of service and privacy policies. We are not responsible for the actions, services, or policies of third parties.

10. Disclaimers and Limitations of Liability

10.1 Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

10.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RENTMARK GROUP SIA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM THESE TERMS OR YOUR USE OF THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.

10.3 Data Loss

While we implement backup systems, we are not liable for any data loss. You are responsible for maintaining your own backups of critical data.

11. Termination

11.1 Termination by You

You may terminate your account at any time through your account settings or by contacting us at legal@rentmarkgroup.com.

11.2 Termination by Us

We reserve the right to suspend or terminate your account immediately, without notice, if:

• You violate these Terms
• Your payment fails or your account is past due
• Your use of the Service poses a security risk
• Required by law or legal authority
• We cease providing the Service

11.3 Effect of Termination

Upon termination, your right to access the Service immediately ceases. Your data will be available for export for 30 days, after which it will be permanently deleted. Payment obligations for services rendered prior to termination survive termination.

12. Indemnification

You agree to indemnify, defend, and hold harmless Rentmark Group SIA, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from:

• Your use or misuse of the Service
• Your violation of these Terms
• Your violation of any rights of third parties
• Your data or content submitted through the Service

13. Governing Law and Dispute Resolution

13.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of Latvia, without regard to its conflict of law provisions.

13.2 Jurisdiction

Any disputes arising from these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the Latvian courts.

13.3 Class Action Waiver

You agree to resolve disputes with us on an individual basis and waive any right to participate in class-action lawsuits or class-wide arbitration.

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by:

• Sending an email to your registered email address
• Displaying a prominent notice in the Service
• Updating the "Effective Date" at the top of these Terms

Your continued use of the Service after changes become effective constitutes your acceptance of the modified Terms. If you do not agree to the changes, you must stop using the Service.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Rentmark Group SIA regarding the Service.

15.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

15.3 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.

15.4 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.

15.5 Survival

Sections 10 (Disclaimers and Limitations of Liability), 11 (Termination), 12 (Indemnification), 13 (Governing Law and Dispute Resolution), and 16 (Data Protection & GDPR) survive termination of these Terms.

15.6 Force Majeure

We are not liable for failures caused by events beyond our reasonable control, including but not limited to war, terrorism, sanctions, natural disasters, internet outages, power failures, government actions, or any other force majeure event.

16. Data Protection & GDPR

16.1 Roles

For the purposes of the EU General Data Protection Regulation (GDPR):

• You are the Data Controller
• Rentmark Group SIA is the Data Processor

This means:

• You decide what data you upload
• We only process it to provide the Service

16.2 What Data We Process

We process only the data you submit, including:

• Property details
• Owner information
• Tenant information
• Meter readings
• Account and billing data

We do not use your data for advertising or resale.

16.3 Purpose of Processing

We process your data only to:

• Provide and maintain the Service
• Secure and improve platform functionality
• Fulfill legal and billing obligations

Nothing else.

16.4 Security

We apply reasonable technical and organizational measures to protect your data, including:

• Encrypted connections (HTTPS)
• Access controls
• Secure cloud infrastructure

No system is 100% secure, but we take protection seriously. We regularly review and improve our security practices.

16.5 Subprocessors

We use trusted third-party providers:

• AWS – hosting & emails
• Stripe – payments
• Google – authentication (optional)

They process data only as required to deliver their services.

16.6 Your Responsibilities

You confirm that:

• You have legal rights to all data you upload
• You obtained required consents from tenants/owners
• Your data processing complies with GDPR

16.7 Data Subject Rights

If you receive GDPR requests (access, deletion, correction):

• You handle them as Data Controller
• We will reasonably assist upon request

16.8 Data Breach

If we become aware of a data breach affecting your data:

• We will notify you without undue delay
• Provide relevant details when available

16.9 Data Location

Your data may be processed in the EU or other regions where our infrastructure operates, always under GDPR-compliant safeguards.

17. Contact Information

For questions, concerns, or notices regarding these Terms, please contact us:

• Email: legal@rentmarkgroup.com
• Company: Rentmark Group SIA
• Address: Gaujas 7b, Mārupe, Latvia

By using Rentmark Group, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.